NHTSA Complaint #11141829 — 2014 FORD MUSTANG STEERING

Complaint Details

ODI Number	11141829
Vehicle	2014 FORD MUSTANG
Component	STEERING
Date of Incident	October 19, 2018
Date Filed	October 22, 2018
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE MAKING A RIGHT HAND TURN THE STEERING COMPLETELY LOCKED UP. ON MY CONSOLE A MESSAGE STATING THAT I HAD A POWER STEERING ASSIST FAULT SHOWED UP. SINCE I COULD NOT TURN THE WHEEL I HAD TO STOP IMMEDIATELY SINCE IT WAS HEADING INTO THE CENTER MEDIAN. I RESTARTED THE CAR COUPLE OF TIMES BUT THE STEERING WOULD NOT BUDGE. HAD TO HAVE A TOW TRUCK PICK THE CAR UP. TOOK IT TO MY MECHANIC WHO INFORMED ME THAT THE ELECTRONIC STEERING WAS COMPLETELY LOCKED UP AND EVEN WHEN UP ON THE RACK IT WOULD NOT BUDGE. SINCE I WAS TURNING I HAD SLOWED DOWN OTHERWISE THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT SINCE I COULD NOT MOVE THE WHEEL AT ALL.

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