NHTSA Complaint #11141637 — 2004 FORD EXPLORER SERVICE BRAKES

Complaint Details

ODI Number	11141637
Vehicle	2004 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	June 1, 2012
Date Filed	October 21, 2018
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

BRAKE FAILURE, FRONT WHEEL BRAKE HOSE (BURST/FAILED), 3X IN ONE YEAR INCLUDING FAILURE OF NEW PARTS INSTALLED BY FORD. THIS RESULTED IN TOTAL LACK OF BRAKES, IN ONCE CASE WHILE TRAVELING ON I287 AT HIGH SPEED! THIS WAS IN 20011/2012 BEFORE WE TRADED CAR IN. FORD INSISTED THERE WAS NO PROBLEM WITH THE PART. THE CAR HAD ABOUT 100,000 MILES ON IT, WAS 6-7 YEARS OLD. I HAVE NEVER EXPERIENCED THIS TYPE OF FAILURE ON ANY OTHER CAR I OWNED INCLUDING MANY THAT WERE MUCH OLDER AND HAD MANY MORE MILES ... LET ALONE 3X ON THE SAME VEHICLE! THIS REALLY MUST BE A DEFECTIVE PART!!! AN THE PROBLEM SEEMS TO BE ONGOING WITH NEWER MODELS OF THE FORD EXPLORER AS WELL?

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