NHTSA Complaint #11141359 — 2014 VOLKSWAGEN PASSAT

IN MID-OCTOBER 2018, I BEGAN EXPERIENCING SOME ISSUES WITH THE STEERING WHEEL OF MY CAR. MY CONTROLS ON MY STEERING WHEEL WERE COMPLETE OFF AND THE HORN WAS NOT WORKING. THEN SUDDENLY, THE AIRBAG SYSTEM ICON CAME ON AND NONE OF MY STEERING WHEEL CONTROLS WORKED. I IMMEDIATELY CONTACTED MY LOCAL VOLKSWAGEN DEALER AND LET THEM KNOW THE ISSUE. THEY PERFORMED A DIAGNOSTIC TEST AND CONFIRMED THAT THE CAUSE OF THIS WAS DUE TO THE 'CLOCKSPRING' GIVING OUT AND THE AIRBAG RESISTANCE BEING TOO HIGH. GIVEN THAT THIS COULD NOT BE A PART OF NORMAL WEAR AND TEAR FOR A VEHICLE IN MY EYES, I DID SOME RESEARCH AND FOUND THAT THERE IS AN OPEN INVESTIGATION WITH VW FOR 2010-2014 AIR BAG CLOCK SPRING FAILURES DUE TO DEBRIS GETTING INTO THAT AREA. I NOTIFIED THE DEALER OF THIS INFORMATION AND THEY STATED THERE WAS NOTHING THEY COULD DO AND TO TAKE IT UP WITH VW CORPORATE. I HAD TO PAY OUT OF POCKET FOR SOMETHING THAT WASN'T MY DOING AND THIS IS UNACCEPTABLE. THEREFORE, I AM SUBMITTING THIS COMPLAINT FOR AN INVESTIGATION, RECOUPMENT, AND TIME SPENT TRYING TO FIGURE OUT WHAT WAS WRONG.