NHTSA Complaint #11140600 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11140600
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	October 1, 2018
Date Filed	October 16, 2018
Mileage	200,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE "POWER STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (JACK KAIN FORD, 3405 LEXINGTON RD, VERSAILLES, KENTUCKY) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SERVICED IN 2014 PER AN UNKNOWN NHTSA CAMPAIGN. THE FAILURE MILEAGE WAS 200,000.

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