NHTSA Complaint #11140117 — 2008 AUDI Q7

HI, MY CAR WAS FOUND HAS BAD GAS SMELL BACK ON SEP 27TH, AND WE BROUGHT CAR TO MIDAS AUTO SERVICE TO CHECK IT UP. LATER THEY CALLED ME THE FUEL PUMP IS CRACKED AND FUEL IS LEAKING WHICH NEED BE FIXED ASAP TO PREVENT FIRE RISK. THEN WE ASK THEM TO DO IT. THEY FINISHED THE FIX ON SAME DAY AND WE PAID $943.38 . LATER AFTERNOON, WE PICKED THE CAR AND WENT BACK HOME. WE CHECKED ONLINE TO SEE IF THERE IS ANY RECALL FOR IT. AND FOUND IT HAS RECALL! SO, WE CALL THE AUDI RECALL SERVICE DEPARTMENT AT 1800-822-2834. THE REPRESENTATIVE ALAINA TOLD ME TO EMAIL REQUIREMENT REPAIR DOC AND PAYMENT DOC TO THEM TO START THE REIMBURSEMENT PROCESS. I EMAILED TO RIGHT WAY. AFTER THAT, WE DIDN'T HEAR FROM THEM FRO ALMOST 2 WEEKS AND WE CALLED THEM AGAIN ON OCT 13TH. THEY TOLD US THAT AUDI DECLINED OUR REQUEST AND MAILED US A LETTER ON OCT 12TH WHICH WE DIDN'T RECEIVE YET. THE PARTS HAS PROBLEM AND WE DON'T KNOW THE RECALL BEFORE THE GAS PUMP IS CRACKING. AUDI SHOULD TAKE RESPONSIBLY FOR THE REPAIRING EXPENSE. WE NEED YOUR HELP!!! INVOICE AND PAYMENT PROVE ARE ATTACHED FOR YOUR REFERENCE. THANKS! LISHAN