NHTSA Complaint #11139903 — 2003 MAZDA TRIBUTE

HELP PLEASE? I PURCHASED MY 2003 MAZDA TRIBUTE IN OCTOBER, 2016. I RECENTLY NEEDED REPAIRS DONE (NEW MUFFLER SYSTEM WAS INSTALLED) BUT WAS TOLD MY LOWER CONTROL ARM ASSEMBLIES COULDN'T BE REPLACED BECAUSE OF THE HUGE CRACK IN THE SUB-FRAME. THE RECALL ON THE SUB-FRAME WAS DONE IN JULY, 2014 (BEFORE MY PURCHASE) ' BY INSTALLING A CROSS-BRACE. WHEN MAZDA MADE THE RECALL, OWNERS WERE INFORMED THAT THE PARTS TO REPAIR THE SUSPENSION PROBLEM WERE NOT YET AVAILABLE' AND A SECOND LETTER WOULD BE MAILED ONCE PARTS WERE AVAILABLE. A 'NEWLY DESIGNED' REINFORCEMENT CROSS-BRACE WAS THE FIX?... OR JUST A BAND-AID THAT DELAYED THE INEVITABLE?... BECAUSE EVEN WITH THE CROSS-BRACE INSTALLED, MY PROBLEM IS STILL HERE ' MY SUBFRAME IS SEVERELY CRACKED AND NOT SAFE' IT COULD SNAP SUDDENLY FROM SOMETHING AS SIMPLE AS HITTING A POTHOLE. I AM ATTACHING PICTURES TO THIS E-MAIL OF THE SUBFRAME SHOWING WHERE IT IS RUSTED THROUGH. YOU CAN SEE HOW WIDE THAT CRACK IS... YOU CAN SEE WHERE THE REINFORCEMENT CROSS-BRACE FIX IS ATTACHED... AND WHY THE CONTROL ARM ASSEMBLY CANNOT BE REPLACED. IF THE PICTURES AREN'T ACCEPTABLE, I WOULD BE HAPPY TO HAVE THE MAZDA DEALERSHIP HERE IN WOOSTER (330) 804-1000 VERIFY MY CLAIM. I AM 72 AND ONLY GET $700 A MONTH SS ' WHICH I AM BARELY GETTING BY ON. I HAD TO SAVE TO GET THE NEW MUFFLER AND CONTROL ARMS SO A MECHANIC FRIEND COULD INSTALL THEM. I REALLY NEED MAZDA TO COVER THIS EXPENSIVE REPAIR' AND I HAVE ASKED MAZDA FOR AN EXCEPTION (OR EXTENSION) TO THE RECALL THAT WAS DONE ON MY CAR. I CONTACTED MAZDA IN AN EMAIL ON 10/5/18' AND RECEIVED A REPLY BACK THE 'SAME' DAY ASSIGNING ME AN SR NUMBER: 1-1768908199' BUT I HAVEN'T HEARD FROM THEM AGAIN. IS THERE ANY WAY YOUR AGENCY CAN ASSIST ME HERE?... MAYBE THEY'LL RESPOND TO YOU? THANK YOU FOR YOUR TIME AND ANY EFFORTS ON MY BEHALF. (XX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)