NHTSA Complaint #11139691 — 2016 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11139691
Vehicle	2016 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	October 10, 2018
Date Filed	October 11, 2018
Mileage	19,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.

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