NHTSA Complaint #11139613 — 2015 VOLVO XC60 WHEELS

Complaint Details

ODI Number	11139613
Vehicle	2015 VOLVO XC60
Component	WHEELS
Date of Incident	August 1, 2018
Date Filed	October 11, 2018
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT CONTAINED A HUB PLATE AND SCREWS. THE MANUFACTURER PROVIDED A TECHNICAL SERVICE BULLETIN FOR THE WHEEL HUB FAILURE (TSB NUMBER: TJ25329). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000. *DT

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