NHTSA Complaint #11139466 — 2018 BUICK LACROSSE

I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.