NHTSA Complaint #11139402 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING SEIZED WHEN MAKING A TURN. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AND WAS LATER TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200). THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS NOTING THEY COULD DO SINCE THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS 62,500.