NHTSA Complaint #11139289 — 2017 FORD EXPEDITION

BELOW PLEASE FIND MY ACCOUNT OF A VERY FRIGHTENING EVENT THAT TOOK PLACE WHEN MY 2017 FORD EXPEDITION MALFUNCTIONED. IN LATE AUGUST, 2018 WE WERE ON VACATION IN SEATTLE, WA., VISITING MY SON AND HIS FAMILY. FIVE OF US WERE IN MY EXPEDITION AND MY SON WAS DRIVING. WE PULLED UP TO PARK BY HIS HOUSE ON A STEEP ROAD. HE PUT THE VEHICLE INTO PARK, APPLIED THE PARKING BRAKE, REMOVED THE KEYS, AND PROCEEDED TO GET OUT. THERE WERE THREE ADULTS AND TWO CHILDREN (AGES 7 AND 4). ALL THREE ADULTS GOT OUT AND WERE HELPING THE CHILDREN OUT WHEN THE CAR ROLLED FORWARD ON ITS OWN. I WAS OUT OF THE VEHICLE ON THE PASSENGER SIDE. I TRIED TO HOLD THE DOOR HANDLE TO STOP THE VEHICLE FROM ROLLING BUT IT TOOK OFF. MY SON WHO WAS OUTSIDE OF THE VEHICLE ALSO REALIZED WHAT WAS HAPPENING, JUMPED BACK IN, AND APPLIED THE BRAKES TO STOP THE CAR. IT ROLLED ABOUT 12 FEET DOWNHILL BEFORE HE COULD STOP IT. THE TWO CHILDREN WERE STILL IN IT. THE STREET WAS ON A VERY STEEP INCLINE THAT I WOULD GUESS TO BE ABOUT 25 DEGREES. IF MY SON HAD NOT STOPPED THE CAR IT COULD HAVE ROLLED ABOUT 100 YARDS THROUGH TWO INTERSECTIONS AND INTO A HOUSE WITH THE TWO CHILDREN IN IT. I DON'T EVEN WANT TO THINK ABOUT WHAT COULD HAVE HAPPENED TO THEM. WE TOOK THE EXPEDITION TO A FORD DEALERSHIP IN SEATTLE (FORD OF KIRKLAND) TO GET IT CHECKED OUT. THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER RETURNING HOME FROM VACATION, WE TOOK IT TO THE LOCAL DEALERSHIP (BOLTON FORD, LAKE CHARLES, LA. WHERE IT WAS PURCHASED NEW) AND THEY SAID THAT THEY COULD FIND NOTHING WRONG. WHAT DO I DO NOW? CAN FORD EXPLAIN WHAT HAPPENED AND REASSURE ME THAT IT WILL NOT HAPPEN AGAIN?