NHTSA Complaint #11139282 — 2018 HONDA CR-V

TL* THE CONTACT OWNS A 2018 HONDA CR-V. WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK OIL INDICATOR ILLUMINATED. UPON INSPECTION, IT WAS DISCOVERED THAT THE OIL DIP STICK READING WAS EXTREMELY HIGH AND THE ODOR OF FUEL WAS ALSO PRESENT IN THE OIL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SIERRA HONDA, 1450 S. SHAMROCK AVE, MONROVIA, CA) AND IT WAS CONFIRMED THAT THE ODOR OF FUEL WAS PRESENT IN THE OIL AND THE OIL DIP STICK READING WAS EXCESSIVELY HIGH. THE DEALER ALSO NOTICED THAT THE OIL COLOR HAD DARKENED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT NO REPAIR WAS PRESENTLY AVAILABLE. THE OIL WAS CHANGED AND THE FUEL ODOR WAS NO LONGER PRESENT; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE FUEL ODOR RETURNED AND THE OIL DIP STICK INDICATED THAT THE OIL LEVEL WAS VERY HIGH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,100.