NHTSA Complaint #11138925 — 2013 TOYOTA PRIUS
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11138925 |
| Vehicle | 2013 TOYOTA PRIUS |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 118,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
WHILE DRIVING ON A SIDE ROAD ON 9/26/2018 I RECEIVED AN ALERT MESSAGE THAT SAID "CHECK HYBRID SYSTEM. STOP THE VEHICLE IN A SAFE PLACE." I PULLED THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WOULD NOT START FOR A MINUTE BUT THEN STARTED AGAIN. I CALLED THE TOYOTA DEALERSHIP WHERE I GET MY CAR SERVICED AND I ASKED THEM IF IT IS OKAY FOR ME TO DRIVE IT HOME SINCE I WAS 110 MILES AWAY. THEY TOLD ME IT WAS OKAY TO DRIVE AND I TOOK THE CAR TO THEM TO GET IT CHECKED OUT UPON GETTING BACK IN TOWN. THEY CONFIRMED THAT THE WARNING HAD COME ON, HOWEVER COULD NOT FIND ANYTHING TO FIX IT. SO THEY RESET THE ERROR MESSAGE AND RETURNED THE CAR TO ME. I AM AFRAID TO DRIVE THE CAR ON THE ROAD WITHOUT A FIX SINCE IT COULD STOP AT A HIGH SPEED AND CAUSE ME TO BE IN A CRASH. I AM SURPRISED HOW DOES TOYOTA HAVE A PROTOCOL TO LET USERS DRIVE A FAULTY CAR ON THE ROAD?
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