NHTSA Complaint #11138851 — 2009 FORD ESCAPE

ON 10/6/18 I BEGAN EXPERIENCING A SUDDEN STIFFNESS IN MY STEERING WHEEL AS I TURNED THE CORNER ON A MAIN CITY STREET. AT THIS POINT I HAD TO PULL OVER CAUTIOUSLY THREE BLOCKS AWAY INTO A GAS STATION AND CALL TRIPLE AAA TO GET TOWED HOME. THE TRIPLE AAA EMPLOYEE ATTEMPTED TO DRIVE IT AROUND THE GAS STATION NOTING ALSO THAT THERE IS AN ON AND OFF STIFFNESS WITH THE STEERING WHEEL. I GOT TO GET MY VEHICLE TOWED AGAIN SINCE ITS SATURDAY NIGHT, AND NO ONE IS OPEN. IT WILL NEED TO BE TOWED FORD OR ANOTHER REPAIR SHOP. BASED ON THE RECALL INFORMATION, I COULD POSSIBLY NOT BELONG IN JOB#1 FROM KANSAS CITY, MISSOURI. I AM HOPING THIS RECALL APPLIES TO MY VEHICLE. I WILL CALL YOUR OFFICE ON MONDAY AS WELL AS MY FORD DEALERSHIP. I HOPE THAT I CAN RESOLVE THIS ISSUE QUICKLY AND SAFELY. IT WAS A VERY SCARY EXPERIENCE FOR ME. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER.