NHTSA Complaint #11138748 — 2018 JEEP WRANGLER

SOON AFTER PURCHASING MY 2018 JL WRANGLER IN APRIL I BEGAN EXPERIENCING STEERING ISSUES. WHEN VEERING LEFT OR RIGHT TO CHANGE LANES, TAKE A CURVE, ETC. THE STEERING WHEEL WOULD 'LOCK' UP AND I'D NEED BOTH HANDS TO PULL IT BACK TO KEEP THE JEEP IN MY LANE. IT ONLY LASTS FOR A FEW SECONDS. I HAD RECEIVED NOTIFICATION THAT IT WAS TIME FOR MY FIRST MAINTENANCE APPOINTMENT AFTER PURCHASING THE JEEP, SO I CALLED TO SCHEDULE THAT AND ALSO TOLD THEM ABOUT THE STEERING ISSUE. ONE DAY PRIOR TO THE APPOINTMENT, MY DASHBOARD ALERT NOTIFIED ME TO "SERVICE THE ELECTRONIC STABILITY CONTROL". SINCE I ALREADY HAD THE APPOINTMENT, I KNEW THIS COULD BE ADDRESSED AT THAT TIME. THEN A FEW DAYS LATER I RECEIVED THE SAFETY RECALL U48 FOR STEERING INTERMEDIATE SHAFT. I CALLED THE DEALERSHIP AND LET THEM KNOW THAT I HAD RECEIVED THE RECALL NOTICE AND THAT I ALREADY HAD AN APPOINTMENT SCHEDULED. I TOOK THE JEEP IN FOR THE APPOINTMENT AND THE PROBLEM APPEARED TO BE FIXED AT FIRST. THEN IT HAPPENED AGAIN ABOUT A MONTH LATER AND THEN AGAIN JUST THIS PAST WEEK. IT'S A SCARY SITUATION. THIS LAST OCCURRENCE I WAS TAKING A CURVE IN THE ROAD WITH TRAFFIC COMING THE OTHER DIRECTION. THE STEERING WHEEL 'LOCKED UP' AND I HAD TO FORCEFULLY USE BOTH HANDS TO PULL IT BACK INTO THE LANE.