NHTSA Complaint #11133183 — 2002 TOYOTA TACOMA STRUCTURE:BODY

Complaint Details

ODI Number	11133183
Vehicle	2002 TOYOTA TACOMA
Component	STRUCTURE:BODY
Date of Incident	May 10, 2018
Date Filed	October 3, 2018
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO RICK MCGILL'S AIRPORT TOYOTA (865-970-2615, LOCATED AT 3145 ALCOA HWY, ALCOA, TN 37701) FOR AN OIL CHANGE. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE FRAME WAS RUSTED AND THE VEHICLE WAS DANGEROUS TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT A CUSTOMER SUPPORT PROGRAM, WHICH PROVIDED ASSISTANCE TO VEHICLE OWNERS, EXPIRED IN SEPTEMBER OF 2017. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *JS

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