NHTSA Complaint #11133080 — 2014 BMW 535D

TL* THE CONTACT OWNS A 2014 BMW 535D. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND COULD NOT BE MOVED OFF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO THE DEALER (PACIFIC BMW, 800 S BRAND BLVD, GLENDALE, CA 91204, (818) 246-5600). THE DEALER STATED THAT THE ENTIRE FUEL SYSTEM HAD TO BE REPLACED DUE TO A FAULTY HIGH PRESSURE FUEL PUMP, WHICH RELEASED METAL FRAGMENTS THROUGH THE SYSTEM. THE TOTAL REPAIR COST WOULD BE BETWEEN $14,000 AND $16,000. THE MANUFACTURER SENT A NOTICE TO THE CONTACT STATING THAT THE FAULTY FUEL PUMP WAS A KNOWN FAILURE AND THAT A SPECIAL ITEM SPECIFIC WARRANTY WOULD BE ISSUED FOR SEVEN YEARS OR 100,000 MILES. THE CONTACT SPOKE WITH THE MANUFACTURER AND STATED THAT HE NO LONGER WANTED THE VEHICLE. A CASE MANAGER WAS ASSIGNED, BUT HAD NOT YET CALLED THE CONTACT. THE FAILURE MILEAGE WAS 78,869.