NHTSA Complaint #11133001 — 2013 KIA OPTIMA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11133001
Vehicle	2013 KIA OPTIMA
Component	AIR BAGS
Date of Incident	October 2, 2018
Date Filed	October 2, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I JUST WANT TO MAKE SURE THAT A REPAIR IS AVAILABLE AND BEEN APPROVED FOR THE KIA OPTIMA 2013 AIRBAG DEFECT. I CHECKED THE NHTSA WEBSITE AND IT STILL SAYS THE RECALL IS INCOMPLETE AND NO REPAIR IS AVAILABLE. I REQUESTED A LOANER VEHICLE FROM KIA A MONTH AGO AND THEY WERE VERY SLOW TO PROVIDE ONE JUST LETTING ME KNOW YESTERDAY THAT THEY WOULD HAVE TO FIND A DEALER THAT HAS A LOANER/RENTAL PROGRAM OR OTHERWISE I WOULD HAVE TO PURSHASE MY OWN RENTAL AND THEY WOULD REIMBURSE ME WHEN THE REPAIR BECAME AVAILABLE. TODAY WHEN I ASKED THEM FOR THE REIMBURSEMENT POLICY IN WRITING BEFORE I WENT OUT TO GET A RENTAL, THEY THEN TOLD ME A REPAIR JUST BECAME AVAILABLE AND FOR ME TO TAKE IT TO THE DEALER TO BE FIXED. BECAUSE OF THE RUN AROUND I GOT, I WANT TO MAKE SURE THAT THE REPAIR IS LEGIT BEING ITS NOT SHOWING ON THE NHTSA SITE

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