NHTSA Complaint #11132982 — 2016 CADILLAC ATS

THE TOUCH SCREEN DOES NOT WORK. IT MOVES BY ITSELF AND EVEN WHEN WE SELECT AN OPTION IT DOES NOT RECOGNIZE IT. IT IS A SCARY AS WE CANNOT RECEIVE PHONE CALLS AND IT IS A CONSTANT DISTRACTION WHERE THE WHOLE MENU IS NOT WORKING. WE HAVE BEEN TO THE DEALER A COUPLE OF TIMES AND I ALSO KEPT A MESSAGE FOR THE MANAGER ON FRIDAY (SEPTEMBER 28TH). HE NEVER REPLIED BACK. WE HAVE A FEW VIDEOS THAT SHOW THE TOUCH SCREEN IS NOT WORKING (IT WORKS A FEW TIMES). THE PROBLEM OCCURS MORE WHEN IT IS WARM WEATHER. MANY OTHER FOLKS HAVE REPORTED THE SAME ISSUE (A GOOGLE SEARCH SHOWS MANY FOLKS REPORTING THE SAME ISSUE).