NHTSA Complaint #11132762 — 2017 CHRYSLER PACIFICA

MY 2017 CHRYSLER PACIFICA HAS LOST POWER THREE TIMES WHILE DRIVING ON THE ROADWAY.THE FIRST TIME WAS IN MAY 2018 WHILE DRIVING ON U.S. HWY 9 (55 MPH SPEED LIMIT); THE SECOND TIME WAS IN SEPTEMBER 2018 ON A SECONDARY ROADWAY AND THE THIRD TIME WAS IN SEPTEMBER 2018 ON A TERTIARY ROADWAY. ALL THREE TIMES THE CAR REMAINED ON HOWEVER THE CAR WOULD NOT MOVE FORWARD WHEN THE ACCELERATOR WAS DEPRESSED. I HAVE RETURNED THE CAR TO THE DEALERSHIP ALL THREE TIMES. THE FIRST TIME THE CAR REMAINED AT THE DEALERSHIP FOR 14 DAYS. THEY CLAIMED THAT THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM HOWEVER THEY REPLACED A VALVEBODY HARNESS. THE SECOND TIME THE CAR WAS TAKEN TO THE DEALERSHIP VIA FLATBED THE DEALERSHIP TOLD ME THEY COULD NOT GET THE CAR TO REPLICATE THE PROBLEM AND THEY DID NO WORK RELATED TO THE TRANSMISSION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE THIRD TIME ON SEPTEMBER 15, 2018 AND THEY, DESPITE SEVERAL REQUESTS, HAVE TOLD ME THAT THEY WILL NOT BE REPLACING THE TRANSMISSION. THEY HAVE HAD THE CAR FOR 17 DAYS THIS TIME. I DO NOT HAVE A SERVICE INVOICE FOR THIS LAST VISIT AS THEY STILL HAVE THE CAR..THE CAR IS NOT SAFE. THE CAR SHOULD NOT ON THE ROAD.