NHTSA Complaint #11131986 — 2013 DODGE CHARGER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11131986
Vehicle 2013 DODGE CHARGER
Component STEERING
Date of Incident
Date Filed
Mileage 94,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I WAS DRIVING HOME AND STOPPED TO ALLOW ANOTHER CAR TO TURN IN FRONT OF ME, I FLASHED MY LIGHTS ONCE TO ALERT THE OTHER DRIVE TO GO AND MY WINDSHIELD WIPERS CAME ON AT A HIGH SPEED. I TRIED TO TURN THEM OFF AND THEY WOULD NOT STOP, I TURNED THE WIPER SWITCH BACKWARDS AND FORWARD AND THEY STILL WOULD NOT TURN OFF. I HAD TO DRIVE HOME (IN BROAD SUNNY DAYLIGHT) WITH THE WIPERS GOING VERY FAST ON DRY GLASS! VERY ANNOYING AND UPSETTING - WITH NO WARNING. WHEN I ARRIVED HOME, I TURNED THE CAR OFF AND BACK ON AND THE WIPERS WERE STILL GOING. I CONTACTED THE NEAREST DODGE DEALERSHIP AND THEY ASKED ME TO COME THERE. I HAD TO DRIVE TO THEM FROM MY HOME ABOUT 10 MILES TO DEALERSHIP WITH THE WIPERS STILL GOING ON DRY WINDSHIELD (VERY EMBARRASSING AND UPSETTING). ONCE I ARRIVED AT THE DEALERSHIP THE ONLY WAY THEY COULD GET THEM TO TURN OFF/STOP, WAS TO REMOVE THE FUSE FROM THE BOX THAT CONTROLS THE WIPERS. I CHECKED TO SEE IF THERE WAS A RECALL OR SOME TYPE OF WARNING I SHOULD HAVE NOTICED PRIOR AND THERE WAS NOTHING! THIS IS A HUGE PROBLEM. MY HUSBAND AND I HAVE NOT HAD ANY OTHER PROBLEMS WITH THIS VEHICLE SINCE WE BOUGHT IT 5 YEARS AGO. WE MAINTAIN SERVICING AND TAKE VERY GOOD CARE OF OUR VEHICLES. I'M VERY DISTURBED THAT THIS IS NOT SOMETHING THAT WE SHOULD HAVE BEEN MADE AWARE OF. IS THERE ANYONE ELSE THAT HAS HAD THIS PROBLEM? NOW WE ARE BEING TOLD THAT IT'S THE STEERING COLUMN MODULE? AND ITS ABOUT $800 TO REPAIR! THAT'S RIDICULOUS!

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