NHTSA Complaint #11131855 — 2013 KIA SORENTO

TAKARA RECALL, MONDAY SEPTEMBER 17,2018 MY KIDS READ BRIGHT TO A KIA DEALERSHIP FOR AN OIL CHANGE BEFORE LEAVING FOR A TRIP THE FOLLOWING DAY. TUESDAY SEPTEMBER 18,2018 WERE LEFT FOR OUR TRIP FROM MISSOURI TO FLORIDA FOR A VACATION. MY CAR HAD ONLY 63,700 MILES ON IT. WE GOT INTO MISSISSIPPI AND STOPPED FOR GAS. A FEW MILES DOWN THE ROAD I HEARD A NOISE IN THE ENGINE, WE STOPPED TO SEE IF MAYBE WE HAD JUST GOT BAD FUEL AND TREATED IT FOR THAT AND CHECKED THE OIL, ALL SEEMED FINE EXCEPT FOR THE NOISE IN THE MOTOR. WE GOT 5 MORE MILES DOWN THE ROAD AND MY ENGINE MADE A VERY LOUD GRINDING NOISE RIGHT BEFORE OUR CHECK ENGINE LIGHT CAME ON AND MY HUSBAND FELT PARTS FALLING INTO THE OIL PAN AND WE LOST ALL POWER IN THE VEHICLE AND WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY. WE SAT IN A DITCH IN THE MIDDLE OF MISSISSIPPI IN THE 92 DEGREE HEAT WITH MY LITTLE SISTER IN THE VEHICLE AND DECIDED TO TRY AND GET A TIE TRUCK. 45 MINUTES TO AN HOUR LATER WE FINALLY GOT ONE THERE AND WHEN HE TRIED TO START MY CAR IT WOULD CRANK AND FIRE BUT DID NOT SOUND WELL SO WE IMMEDIATELY SHUT IT BACK DOWN. WE GOT THE KIA TO THE DEALERSHIP AND THEY TOLD US OUR MOTOR WAS COMPLETELY DONE AND NEEDED TO BE REPLACED. NOW WE ARE STILL WAITING FOR A CALL BACK TO SEE HOW LONG THE MOTOR WILL BE ON BACK ORDER AND WHEN WE WILL GET OUR CAR BACK. I DON'T EVEN KNOW NOW IF I WANT TO PUT MY CHILD BACK INTO THIS VEHICLE FOR FEAR THAT IT COULD HURT OR EVEN KILL US. MY HUSBAND IS A 3 TIME LIVER TRANSPLANT PATIENT AND A KIDNEY TRANSPLANT PATIENT FROM BIRTH UNTIL RECENT. THIS WAS NOT A VERY GOOD SITUATION TO HAVE HIM IN IN THAT KIND OF HEAT IN THE MIDDLE OF A STATE WE DON'T KNOW ANYTHING ABOUT. LUCKILY WE HAD JUST STOPPED AT A GAS STATION SO HE HAD SOME WATER TO DRINK. THIS IS NOT THE FIRST OR LAST INCIDENT WITH THIS VEHICLE AND A RECALL NEEDS TO BE PUT OUT A.S.A.P BEFORE SOMEONE IS HURT OR KILLED.