NHTSA Complaint #11131760 — 2013 NISSAN ALTIMA

IN 2017 NISSAN HAS ME COME IN FOR A CVT TRANSMISSION UPGRADE. AFTER THE WORK WAS DONE AT THE NISSAN OF COOL SPRINGS AND I LEFT THE DEALERSHIP I NOTICED THAT THE CAR WAS RUNNING ROUGH, SHAKING, AND JOLTING WHEN I ACCELERATED. I IMMEDIATELY CALLED DEALERSHIP AND ASKED TO HAVE A TECH DRIVE THE CAR TO EXPLAIN THE PROBLEM. THE TECH GOT IN, RODE OFF, CAME BACK AND SAID IT WAS ALL RUNNING FINE. I ACCEPTED THAT AND ASSUMED IT WAS ONLY A MOMENTARY PROBLEM. I GOT BACK IN MY CAR AND IT WAS STILL DOING IT. I CAME BACK AND ASKED THE TECH TO RIDE WITH ME. IT DID IT WITH HIM IN THE CAR AND HE TOLD ME THAT THE CAR HAD TO "ADAPT TO MY DRIVING STYLE." 2018, AT 48,000 MILES THE CAR STARTED TO STALL ON ME WHEN IT WAS IDLE. IT WOULD START RIGHT BACK UP, BUT TURN OFF WHEN I PUT IT BACK IN DRIVE. TOOK IT BACK TO THE NISSAN OF COOL SPRINGS DEALERSHIP BUT THEY DID NOT FIND ANY ERROR CODE AND TOLD ME EVERYTHING IS WORKING FINE AND CHARGED ME AROUND $160. I ALSO TOLD THEM THIS HAS HAPPENED WITH IN THE PAST 2-3 TIME. BUT AT THAT TIME I WAS NOT AWARE OF THE CVT ISSUES. RECENTLY IT HAPPENED WHEN I STOPPED FOR REFUELLING MY CAR. I WAS FORTUNATE ENOUGH THAT IT DID NOT HAPPEN ON THE HIGHWAYS.