NHTSA Complaint #11130990 — 2012 FORD FOCUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11130990
Vehicle	2012 FORD FOCUS
Component	SERVICE BRAKES
Date of Incident	September 24, 2018
Date Filed	September 24, 2018
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THIS CAR HAS HAD PROBLEMS SINCE PURCHASING IT AS A CERTIFIED USED VEHICLE FOR MY DAUGHTER. THE STEREO WENT OUT COMPLETELY AND HAD TO BE REPLACED. THE TRANSMISSION HAS BEEN HAVING ISSUES BUT FORD SAYS THE PROBLEM IS NOT BAD ENOUGH WHEN HOOKED UP TO THE COMPUTER FOR IT TO BE REPLACED UNDER THEIR EXTENDED WARRANTY WHICH FORD HAS PUT IN PLACE AN EXTENDED WARRANTY UP TO 100,000 MILES AND 7 YEARS. LASTLY TWICE WHILE MY DAUGHTER WAS STARTING TO DRIVE THE CAR THE STEERING WHEEL LOCKED UP AND BRAKES STOPPED WORKING. THE SECOND TIME THE CAR WAS IN REVERSE AND CONTINUED TO ROLL FORWARD. ITS A GOOD THING SHE KNEW TO USE HER EMERGENCY BRAKE OR SHE COULD HAVE BEEN HURT. THE CAR IS AT THE DEALERSHIP TO BE DIAGNOSED AND REPAIRED. NEVER BUYING A FORD AGAIN.

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