NHTSA Complaint #11130905 — 2012 FORD FUSION

WHEN DRIVING MY 2012 FORD FUSION SEL AWD, THE POWER STEERING WILL (AT RANDOM) CEASE TO FUNCTION AND CAUSES EXTREME DIFFICULTY IN STEERING. IT IS NEARLY IMPOSSIBLE TO PULL OVER SAFELY. AT SPEED THIS IS AN EXTREMELY DANGEROUS AND TERRIFYING EVENT. THE LIGHTS FOR THE TRACTION CONTROL SYSTEM, THE POWER STEERING SYSTEM, AND OCCASIONALLY THE ADVANCE TRAC SYSTEM COME ON. IT IS NOT ALWAYS ALL OF THE LIGHTS ALL OF THE TIME, AND THE ERRORS VARY. I HAVE HAD IT LOOKED AT AND THE CODES READ, AND THE PROBLEM PERSISTS. I NEED THIS FIXED AS I HAVE TWO SMALL CHILDREN THAT I REFUSE TO ALLOW TO RIDE IN THE CAR AS I'M AFRAID FOR THEIR SAFETY. IT STRANDS ME AT RANDOM AT WORK AND AT SCHOOL AN HOUR FROM HOME AS WELL. UPON CRANKING THE LIGHTS FOR POWER STEERING FAILURES COME ON AND I HAVE TO SIT AND WAIT ON A RIDE. THIS IS UNACCEPTABLE. SOMEONE NEEDS TO FIX THIS PROBLEM AS EVERY TIME I HAVE CALLED MULTIPLE FORD DEALERSHIPS, THEY GIVE ME A RUNAROUND EXPLAINING THERE IS NO RECALL FOR THIS ISSUE. THIS IS UNACCEPTABLE BECAUSE THE INTERNET IS RIFE WITH POSTERS HAVE THE SAME EXACT ISSUES I AM HAVING AND ARE HAVING NO ASSISTANCE EITHER FROM FORD. PLEASE HELP US WITH THIS PROBLEM, AS I CANNOT AFFORD TO PURCHASE A NEW CAR AFTER THIS ONE HAS DRAINED ME OF MY RESOURCES.