NHTSA Complaint #11130588 — 2013 KIA SORENTO

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER WHERE IT WAS TOWED TO AN UNKNOWN DEALER. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DID NOT DISCLOSE WHAT CAUSED THE ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD ASSIST WITH THE ENGINE REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER WAITING FOR A NEW ENGINE FOR OVER FOUR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.