NHTSA Complaint #11130311 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11130311
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	August 17, 2018
Date Filed	September 20, 2018
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS NO OIL IN THE VEHICLE. THE CONTACT WAS CONCERNED THAT THERE WAS NO WARNING INDICATOR TO ALERT THEM OF THE OIL LEVEL. THE VEHICLE WAS ALSO TOWED TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR) WHERE THE FAILURE WAS CONFIRMED. THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE OIL ALERT FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

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