NHTSA Complaint #11129957 — 2017 FORD TRANSIT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11129957
Vehicle	2017 FORD TRANSIT
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2018
Date Filed	September 17, 2018
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE DASH DISPLAY WOULD GO COMPLETELY BLANK INTERMITTENTLY, BEGINNING WITH A CHIME AND "LOW BRAKE FLUID" WARNING. ALL GAUGES WOULD GO TO ZERO AND THERE WAS NO INFORMATION DISPLAYED AFTER A COUPLE OF SECONDS. THIS WOULD OCCUR WHILE TURNING OR ACCELERATING. WE TOOK IT TO A FORD DEALER WHO FOUND MULTIPLE COMMUNICATION FAULTS AND RECOMMENDED REPLACING THE INSTRUMENT CLUSTER. THIS WAS DONE WITH NO CHANGE. I FINALLY TRACED THIS DOWN TO AN UNSECURED WIRING HARNESS THAT GOES UP INSIDE THE RIGHT REAR PILLAR OF THE VEHICLE, WHICH WAS SWINGING AROUND AND SHORTING OUT THE MEDIUM SPEED CAN BUS. I SECURED THE WIRING HARNESS TOWARDS THE INSIDE OF THE VEHICLE WITH A CABLE TIE AND THE PROBLEM HAS NOT RETURNED. BUT IT WAS VERY DISTRACTING WHILE IT HAPPENED. WE HAVE NOT HAD ANY SIMILAR PROBLEM WITH ANY OF OUR OTHER BIG TRANSITS.

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