NHTSA Complaint #11129891 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PAUL MURREY FORD INC (LOCATED AT 1105 E MULBERRY ST, KAUFMAN, TX 75142, (972) 962-2151) WHERE IT WAS DIAGNOSED THAT AN ADJUSTMENT NEEDED TO BE MADE TO THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ISSUE WOULD BE ESCALATED. THE CONTACT STATED THAT HE HAD NOT HEARD BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.