NHTSA Complaint #11129829 — 2002 TOYOTA 4RUNNER STRUCTURE:BODY

Complaint Details

ODI Number	11129829
Vehicle	2002 TOYOTA 4RUNNER
Component	STRUCTURE:BODY
Date of Incident	August 30, 2018
Date Filed	September 17, 2018
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

LEAVING WORK FRIDAY OF LABOR DAY WEEKEND 2018 I NOTICED THE SMELL OF GAS. MY CO-WORKER ALSO LOOKED, AND OBSERVED A PUDDLE OF GASOLINE UNDER THE CAR. SINCE THE DEALER WAS CLOSE, I TOOK THE RISK TO DRIVE IT THE DEALER. THE DEALER IS HERITAGE TOYOTA IN BALTIMORE MARYLAND. THE CAR HAS ONLY 91000 MILES ON IT. THE ENTIRE BOTTOM OF THE CAR IS RUSTED OUT. THIS IS WHAT CAUSED THE FUEL LEAK. THE FRAME IS ALSO RUSTED OUT TO THE POINT OF NOT BEING SAFE ANYMORE. MY COMPLAINTS ARE THESE: 1. THE UNDERSIDE OF THE CAR COMPLETELY RUSTED OUT. 2. OTHER TOYOTA TRUCKS OF THE SAME YEAR ARE HAVING THEIR FRAMES REPLACED BY TOYOTA. 3. MY TOYOTA WAS SERVICED WITH ME LETTING THE DEALER DO "ANYTHING IT NEEDS". I ESTIMATE SPENDING ABOUT $15,000 AT THIS DEALER. NEVER ONCE WAS I TOLD THERE WAS A RUST PROBLEM. WITH MOUNTING REPAIRED COSTS, I TOOK IT TO ANOTHER MECHANIC WHO IMMEDIATELY RECOMMENDED THAT I TAKE THE CAR TO THE DEALER FOR ASSESSMENT. NEVER DID THE TOYOTA DEALER WARN ME ABOUT THE RUST. 4. TOYOTA WAS COMPLETELY UNINTERESTED IN HELPING. I DID FILE A COMPLAINT #1808271490

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