NHTSA Complaint #11129750 — 2018 HONDA ACCORD

1. CAR MULTIMEDIA UNIT (WITH A TOUCH-SCREEN) RANDOMLY FREEZES AND RESTARTS ITSELF. IT HAPPENED TO ME 9 TIMES ALREADY SINCE I BOUGHT A CAR IN JUNE 2018. IF YOU USE NAVIGATION SYSTEM OR NEED SCREEN FOR OTHER ACTIVITIES WHILE YOU DRIVING - YOU ARE IN TROUBLE, BECAUSE YOU WILL LOSE ALL THE CONTENT YOU HAD ON THE SCREEN BEFORE THE RESTART AND IT WILL DISTRACT YOU FROM THE DRIVING. AFTER RESTART SYSTEM IS VERY SLOW AND IT FORCES YOU TO ACCEPT LEGAL DECLAIMER WHILE YOU DRIVING! TWO TIMES IT JUST FROZE WITHOUT RESTART AND I HAD TO STOP THE CAR, TURN THE ENGINE OFF AND ON AGAIN, TO REMOVE THE PROBLEM. VERY ANNOYING AND ALSO NOT SAFE BECAUSE IT DISTRACTS YOU. ONE TIME IT HAPPENED WHILE I WAS BACKING UP USING REAR VIEW CAMERA, WHICH ALMOST CAUSED AN ACCIDENT. THIS HAPPENS RANDOMLY, MAINLY WHEN I'M DRIVING. IT HAPPENS WHEN DEVICES ARE ATTACHED TO THE MULTIMEDIA UNIT AND WITHOUT ANY DEVICES BEING ATTACHED OR USED. IT HAPPENS AT NIGHT AND DAY TIME AND I DOUBT IT IS RELATED TO OVERHEATING. IT CAN HAPPEN DURING LONG DRIVE AS WELL AS 5-10 MINUTES AFTER THE ENGINE START. NO VISIBLE PATTERN HERE. OCEAN HONDA OF BURLINGAME DEALERSHIP IN BAY AREA IS NOT HELPFUL AND TOTALLY NOT PROFESSIONAL. BEEN THERE TWICE, NO LUCK. THEY DIDN'T EVEN TRY TO REPLICATE THE ISSUE PROPERLY ALWAYS TRYING TO SEARCH FOR FAULT IN MY ACTIONS OR BLAME COMPATIBLE DEVICES ATTACHED TO CIGARETTE POWER SLOT. AMERICAN HONDA ADVISED ME TO VIDEO RECORD THIS ACTIVITY WHILE I'M DRIVING !!!! STILL NO RESOLUTION. VERY DISAPPOINTED IN HONDA 2. SENSORS ARE NOT PROPERLY SETUP BECAUSE IT "THINKS" THAT THERE'S A CAR AHEAD OF YOU IF SENSOR DETECT SHADOW ON A ROAD, ETC. CAR APPLIED BREAKS FEW TIMES WITHOUT A REASON. DIDN'T GO TO DEALERSHIP WITH THIS PROBLEM YET.