NHTSA Complaint #11129627 — 2007 HONDA CIVIC

VEHICLE WOULD NOT START. CAR ENGINE CRACKED WHICH IS A SAFETY ISSUE AND KNOWN ISSUE TO HONDA FOR THIS MODEL AND YEAR OF THE CIVIC. I HAD MY THREE KIDS, INCLUDING AN INFANT IN THE CAR. TOOK IT TO HONDA WHERE THEY EXPLAINED THAT THERE WAS AN EXTENDED WARRANTY THAT WE HAD JUST MISSED. MY CAR IS IN IMPECCABLE SHAPE WITH LOW MILEAGE (80,000). HONDA REFUSED TO COVER THE ENGINE CRACK IN FULL (EXPECTING US TO PLAY 3,000), STATING THAT WE WERE NOT LOYAL HONDA CUSTOMERS AS OUR OTHER CAR WAS A TOYOTA. THE CAR HAD RECENTLY BEEN SERVICED BY HONDA AND THE AIRBAG RECALL WAS FIXED. AT THAT POINT, THEY SHOULD HAVE COMMUNICATED TO US REGARDING THE ENGINE AND THE CHANGES TO WARRANTY BASED ON THE KNOWN ISSUE.