NHTSA Complaint #11129452 — 2018 BMW G310R

I AM A NEW BMW MOTORRAD CUSTOMER AS OF 6-9-18. I BOUGHT A BRAND NEW 2018 BMW MOTORCYCLE TO BE USED AS A MEANS OF TRANSPORTATION AND TO TRAVEL ON A RAMP ON THE BACK OF OUR MOTORHOME. I SELECTED THE BMW G310R AND PURCHASED IT. AFTER A WEEK WITH THE MOTORCYCLE AND ABOUT 50 MILES ON IT THERE BECAME AN ISSUE WHERE THE MOTORCYCLE WOULD NOT DROP BELOW 3,500-4,000 RPM'S. IN OR OUT OF GEAR IT WOULD NOT DROP BELOW THAT LEVEL. I RELUCTANTLY RODE IT FOR ABOUT ANOTHER 50 MILES TO SEE IF IT WOULD SETTLE IN AND IT DID NOT. I READ FORUMS ONLINE AND THERE WERE MANY ACCOUNTS OF THAT MODEL HAVING A PROBLEM WITH THE THREAD LOCK ON THE IDLE ADJUSTMENT BACKING OUT. I HAD THE MOTORCYCLE DELIVERED TO AN AUTHORIZED BMW DEALER FOR REPAIR. AFTER BEING STRUNG ALONG FOR ABOUT 10 DAYS AND AFTER MULTIPLE CALLS TO FIND OUT WHAT THE ISSUE WAS, I WAS TOLD THEY BELIEVED THE THROTTLE BODY WAS BAD AND AFTER CHECKING WITH BMW CORPORATE THERE WERE NO REPLACEMENTS MANUFACTURED YET. AFTER A MONTH OF WAITING FOR THE PART TO BE MADE, MY MOTORCYCLE WAS RETURNED IN MID JULY, BUT, I WAS TOLD IT WOULD NEED TO COME BACK IN THE FIRST WEEK OF AUGUST FOR A RECALL OF A DEFECTIVE KICKSTAND THAT WOULD NEED A PLATE ADDED TO GIVE STABILITY. THEN ON 7-30 ABOUT TWO WEEKS AFTER HAVING IT BACK, I WAS CALLED BY BMW AND WAS TOLD THAT BMW NEEDED TO BUY BACK MY MOTORCYCLE BECAUSE THE FRAME WAS FRACTURED AND IT COULD NOT BE REPAIRED. TO BE HONEST, I WAS HORRIFIED AND ANGERED THAT THIS WAS NOT DISCLOSED TO ME AND I HAD BEEN RIDING A MOTORCYCLE FOR APPROXIMATELY 100 MILES WITHOUT KNOWING THE FRAME WAS BROKEN. THAT IS NOT A DECISION ANYONE SHOULD HAVE MADE FOR ME. I SHOULD HAVE BEEN TOLD IMMEDIATELY THAT THIS MOTORCYCLE IS POTENTIALLY UNSAFE, AND THIS DEALER AND BMW MOTORRAD ELECTED TO NOT SAY ANYTHING FOR WEEKS EVEN THOUGH BOTH PARTIES KNEW, AS BMW CORPORATE WAS INVOLVED IN THE REPAIR OF MY MOTORCYCLE FOR WEEKS.