NHTSA Complaint #11129389 — 2010 FORD FUSION

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN MANUFACTURER RECALL CAMPAIGN NUMBER: 11S23; HOWEVER, THE MANUFACTURER INDICATED THAT THE STATUTE FOR THE RECALL CAMPAIGN HAD EXPIRED AND THE VEHICLE OWNER'S REQUEST EXCEEDED A REASONABLE TIMEFRAME. THE CONTACT STATED THAT THREE STUDS FRACTURED ON THE FRONT DRIVER'S SIDE WHEEL AND ONE STUD FRACTURED ON THE FRONT PASSENGER SIDE WHEEL. THE DEALER (DCH FORD OF THOUSAND OAKS, 3810 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362, 805-497-2711) STATED THAT THE RECALL REPAIR WAS PERFORMED ON JANUARY 27, 2012; HOWEVER, THE CONTACT REPORTED THAT THE REMEDY FAILED. THE DEALER AND THE MANUFACTURER DID NOT MENTION IF THE RECALLED OEM STUDS WERE REPLACED WITH NEWLY DESIGNED OEM STUDS. THE VEHICLE WAS NOT REPAIRED AND REMAINED WITH THE DEALER. THE DEALER STATED THAT FOUR STUDS NEEDED TO BE REPLACED ON THE FRONT DRIVER'S SIDE TIRE WHEEL. THE APPROXIMATE FAILURE MILEAGE WAS 32,954. THE VIN WAS NOT AVAILABLE.