NHTSA Complaint #11129120 — 2012 ACURA TL

ELECTRONIC POWER STEERING FAILURE. I HAD JUST DRIVEN MY ACURA FOR APPROXIMATELY 60 MILES AND STOPPED TO GET A BOTTLE OF WATER. WHEN I CAME BACK OUT AND RESTARTED THE CAR, THE EPS FAILURE WARNING APPEARED IN THE INFO CENTER AN A CODE 32 SHOWED UP IN THE MESSAGE CENTER.. I HAD TO DRIVE MY VEHICLE FOR OVER 700 MILES UNTIL I WAS ABLE TO GET IT TO MY LOCAL ACURA DEALER. THEY DIAGNOSED THE PROBLEM AND ORDERED A NEW EPS MODULE. TOTAL COST OF THE REPAIR EXCEEDED $1100. I CONTACTED ACURA TO REQUEST A GOODWILL DISCOUNT SINCE I HAVE NEVER EXPERIENCED A CATROPHIC STEERING FAILURE IN ANY VEHICLE. THEY TOLD ME THAT SINCE I WAS NOT THE ORIGINAL PURCHASER OF THE VEHICLE, THEY WOULD NOT ASSIST. THE CAR IS OUTSIDE THE WARRANTY, HOWEVER IT SEEMS RIDICULOUS THAT A CRITICAL COMPONENT PART THAT FAILS WITHIN THE FIRST 10 YEARS OR 150,000 MILE IN A NEW VEHICLE IS UNCOMPREHENSIBLE TO ME. I HAVE NEVER HAD A POWER STEERING SYSTEM FAIL COMPLETELY. I ASKED FOR HOW MANY FAILURES HAVE OCCURRED AND THE WOULD NOT ANSWER THIS QUESTION. UNFORTUNATELY WHEN I EXPERIENCED AN ISSUE WITH A ENGINE SURGE, QUESTIONING THE AUTOMATIC TRANSMISSION AS A CULPRIT THEY GAVE ME THE SAME BLANKET ANSWER THAT THEY HAD NOT EXPERIENCED ANY PROBLEMS WITH THIS ISSUE. I FOUND THE SOLUTION TO THIS ISSUE ON AN ACURA FORUM.