NHTSA Complaint #11128629 — 2013 FORD FUSION

A LETTER WAS MAILED TO ME ON APRIL 2017 INFORMING ME OF SAFETY RECALL 17S09. WE HAVE BEEN IN CONTACT WITH OUR LOCAL DEALERSHIP TO HAVE THIS INSPECTED AND REPAIRED WHEN PARTS BECAME AVAILABLE. THE SPECIAL ORDER FOR PARTS WAS NOT PLACED UNTIL 7/3/18. THEY HAVE NOT COME IN YET, PER OUR LOCAL DEALERSHIP, AND I HAVE DOCUMENTATION OF ALL OF THIS. ON SATURDAY 8/8/2018 THE FIRE DEPARTMENT WAS CALLED TO MY RESIDENCE TO PUT OUT AN ENGINE COMPARTMENT FIRE DUE TO THISRECALL ISSUE. THE ENGINE STARTED SMOKING AS I PULLED INTO MY DRIVEWAY WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. NO WARNING LIGHTS OR ENGINE OVERHEATING SIGNALS HAD ALERTED ME. THE FIRE ESCALATED VERY QUICKLY, AND FLAMES WERE SEEN COMING DROM UNDER THE HOOD AND ON THE UNDERSIDE OF THE CAR. THE VEHICLE IS A TOTAL LOSS, AND THIS HAS CREATED A MAJOR FINANCIAL HARDSHIP FOR OUR FAMILY.