NHTSA Complaint #11128475 — 2012 FORD FIESTA

WHEN: ON JULY 31ST 2018 DURING DRIVE HOME AFTER DARK ON RURAL WISCONSIN HIGHWAY BOTH LOW BEAM HEADLIGHTS SIMULTANEOUSLY FAILED IN 2012 FORD FIESTA LEAVING DRIVER NO OPTION BUT TO USE HIGH BEAMS FOR REMAINDER OF DRIVE. FAULT: THE LOSS OF BOTH LOW BEAM HEADLIGHTS SIMULTANEOUSLY CREATED A DANGEROUS SITUATION FOR A DRIVER, AND ONCOMING DRIVERS ON RURAL HIGHWAYS. CAUSE: DEALERSHIP IDENTIFIED THE SOURCE OF THE PROBLEM; DUE TO RELAY PINS IN FUSE BOX CORRODED OFF DUE TO CORROSION ' HAD TO REPLACE ENGINE FUSE BOX UNDER HOOD BECAUSE THE PIN WAS CORRODED OFF IN THE FUSE BOX AND COULD NOT BE REMOVED. ADDITIONAL FUSE RELAYS ALSO SHOWING CORROSION. FORD HAS ISSUED THE FOLLOWING FOR THE 2011 FORD FIESTAS WHICH IS RELATED TO CORROSION AND LOSS OF EXTERIOR LIGHTING. UNFORTUNATELY, NOTHING IS BEING DONE CURRENTLY FOR MODEL YEAR 2012 FIESTAS. CUSTOMER SATISFACTION PROGRAM 17B16 ' BATTERY JUNCTION BOX CLEAN AND SEAL ' 2011 FORD FIESTA HTTPS://FORD.OEMDTC.COM/3241/CUSTOMER-SATISFACTION-PROGRAM-17B16-BATTERY-JUNCTION-BOX-CLEAN-AND-SEAL-2011-FORD-FIESTA AND ALSO, FORD HAS ISSUED RECALL 17S14 FOR (2011 FORD FIESTA) THE SAME ISSUE OF CORROSION AND LOSS OF ELECTRICAL CONNECTIVITY FOR WIRING CIRCUITS WHICH MAY MAKE A VEHICLE LESS VISIBLE TO APPROACHING DRIVES WHICH MAY INCREASE THE RISK OF A CRASH. IN CANADA, ACCUMULATION OF DUST DEPOSITS WHICH CONTAIN DEICING SALTS IN THE PROVINCES INCLUDED IN THIS RECALL THAT CAN CAUSE CORROSION OF FUSE AND WIRING TERMINALS IN THE BATTERY JUNCTION BOX THAT MAY RESULT IN THE LOSS OF ELECTRICAL CONNECTIVITY IN SOME WIRING CIRCUITS. IT IS RIDICULOUS FOR A 6 YEAR OLD VEHICLE TO LOSE BOTH HEADLIGHTS DUE TO ELECTRICAL, AND CORROSION ISSUES! THE REPAIR WAS CLOSE TO 1,500.