NHTSA Complaint #11128266 — 2013 KIA SORENTO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11128266
Vehicle 2013 KIA SORENTO
Component SEATS
Date of Incident
Date Filed
Mileage 97,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State HI

Consumer Description

KIA SORENTO 2013 2ND ROW SEAT (PASSENGER SIDE) STUCK DOWN, THIS IS THE 2ND TIME I HAVE HAD IT FIXED. I BOUGHT THE CAR BRAND NEW IN 2012, AND IT HAS ALWAYS BEEN DIFFICULT TO OPERATE, LEVER SOMETIMES WOULD FEEL STUCK. I WOULD HAVE TO SOMETIMES PRESS ON THE SEAT TO MAKE THE LEVER WORK, OR SHAKE THE SEAT WHILE PULLING ON THE LEVER. FIRST TIME IT BROKE WHILE TRYING TO PUT THE SEAT DOWN IT WOULD NOT GO DOWN AND FELT LIKE THE LEVER WAS NOT ENGAGED HAPPENED AT HOME DECEMBER 2015. I HAD IT FIXED ON FEB 11 2016 AT THE DEALERSHIP, AND IT WAS CONSIDERED UNDER WARRANTY. IT BROKE AGAIN A MONTH AGO AUGUST 2018 WHILE I WAS PARKED AND TRYING TO PUT THE SEAT BACK UP, IT WOULD NOT GO BACK UP. THE LEVER WOULD MOVE BUT IT DID NOT ALLOW THE SEAT TO GO BACK UP. I BROUGHT IT IN FOR AN ESTIMATE ON SEPT 6 2018. THE ESTIMATE SAYS "NEEDS LEVER, CABLES AND HINGES") $500 PARTS AND $300 LABOR. I SEE THAT THERE ARE SEVERAL KIA OWNERS WITH THE SAME PROBLEM AND WONDERING IF KIA IS RECALLING IT.

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