NHTSA Complaint #11128164 — 2017 CHRYSLER PACIFICA

DRIVERS SIDE SLIDING DOOR KEEPS OPENING/CLOSING ON ITS OWN - ACTS AS IF SOMETHING IS CAUGHT IN THE CHAIN THAT OPERATES THE DOOR. STARTED SHORTLY AFTER PURCHASE IN MAY OF 2017, HAS HAPPENED ON NUMEROUS OCCASIONS AND IS NOW OCCURRING MORE FREQUENTLY. ORIGINAL DEALER INSPECTED THE DOOR BUT COULD NOT FIND PROBLEM - THEY SUGGESTED THAT SOMEONE MAY HAVE TURNED THE SLIDE MECHANISM OFF ON THE OVERHEAD CONTROL. IT IS HAPPENING BOTH WHEN DRIVING & WHEN PARKED. WHILE DRIVING AN ALERT APPEARED ON THE DASH WITH MESSAGE "TO OPERATE SLIDING DOOR SHIFT TO PARK" - DISPLAY SAYS CONTACT ROADSIDE ASSISTANCE/UCONNECT/CHRYSLER VEHICLE CARE. MESSAGE APPEARED ONCE ON THE INTERSTATE, ALTHOUGH DOOR DID NOT OPEN. IT APPEARED ANOTHER TIME WHILE DRIVING DOWN A STEEP DRIVEWAY - THIS TIME DOOR DID SLIDE OPEN. DRIVER WAS THE ONLY ONE IN VAN AT THE TIME. WHEN STATIONARY, DOOR WILL OPEN & CLOSE ITSELF REPEATEDLY - HAVE HAD TO PUSH DOOR ALL THE WAY OPEN OR CLOSED. THE DOOR DID NOT SENSE THAT THERE WAS AN OBSTRUCTION, HAD TO FORCEFULLY PUSH DOOR OPEN. TOOK VAN TO DIFFERENT DEALER - THEY TRIED TO RECREATE PROBLEM BUT COULD NOT. DEALER REVIEWED MESSAGE HISTORY BUT ON-BOARD COMPUTER DID NOT SHOW THE "TO OPERATE SLIDING DOOR SHIFT TO PARK" MESSAGE. DEALER SUGGESTED WE MAY HAVE BEEN PRESSING DOOR BUTTON ON KEY FOB ACCIDENTALLY - HOWEVER THIS HAS OCCURRED SEVERAL TIMES WHEN IT WAS NOT LIKELY THAT THAT WAS THE CASE. HAVE CONTACTED CHRYSLER SEVERAL TIMES REGARDING THIS PROBLEM, BUT HAVE NOT BEEN ABLE TO RESOLVE. HAVE PHOTOS OF MESSAGES ON DASH AND ON DISPLAY, AND VIDEO OF DOOR OPENING WHILE IN MOTION. *DT CONSUMER STATED DOOR OPENING AND CLOSING ON ITS OWN. UPDATED 10/11/18*JB