NHTSA Complaint #11124655 — 2014 VOLKSWAGEN PASSAT ENGINE

Complaint Details

ODI Number	11124655
Vehicle	2014 VOLKSWAGEN PASSAT
Component	ENGINE
Date of Incident	August 16, 2018
Date Filed	September 5, 2018
Mileage	93,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

WE TOOK THE CAR IN FOR MAINTENANCE TO THE DEALERSHIP A MONTH AGO. IT WAS A LITTLE LOUD WHICH WAS EVIDENT. THE DEALERS MECHANIC SAID THE CAR WAS FINE. A FEW WEEKS AGO THE CHECK ENGINE LIGHT CAME ON (STEADY NOT BLINKING). WE TOOK IT INTO THE DEALERSHIP AND FOUND OUT THAT THE TIMING TENSIONER (APPARENTLY A KNOWN VEHICLE ISSUE ACCORDING TO THE MECHANIC), AND THAT IT HAD DAMAGED THE ENGINE TO THE POINT IT NEEDED TO BE REPLACED. IT HAS A 1.8T, AND I AM CURIOUS EXACTLY HOW PREVALENT THIS PROBLEM IS.

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