NHTSA Complaint #11124591 — 2017 HYUNDAI SONATA HYBRID

ON THIS PAST LABOR DAY, WHICH WAS 9/3/2018, I PULLED INTO A GAS STATION TO REFUEL MY CAR. SHUT OFF CAR AND HAD KEY FOB WITH ME. PUMPED THE FUEL AND GOT BACK IN THE CAR. NOTHING. CAR WAS INOPERABLE. PRESSED THE START BUTTON, PRESSED THE BRAKES, SHIFTED FROM DRIVE TO NEUTRAL AND BACK, PRESSED THE BRAKE AND THE START BUTTON AGAIN AND NOTHING. DASHBOARD LIT UP LIKE A CHRISTMAS TREE WITH THE KEY FOB LIGHT ON, THE CHECK ENGINE LIGHT ON, ETC. CALLED BLUELINK. THEY TRANSFERRED ME TO A "PHONE PROMPT" SWITCHBOARD. PROBLEM IS THE PHONE SCREEN WOULD NOT OPERATE AS IT WAS FROZEN AS WELL. CALLED AGAIN, LADY STAYED ON THE PHONE WITH ME AND TRANSFERRED ME. THEN WHEN TRANSFERRED SHE WAS ABOUT TO HANG UP WITH THE MESSAGE READ THEY WERE CLOSED. WTF? I AM SUPPOSED TO HAVE ROADSIDE ASSISTANCE. REP FROM BLUELINK TOLD ME TO TOW THE CAR. THERE WAS NOTHING SHE COULD DO AS IT WAS A HOLIDAY. HONESTLY, I WAS FURIOUS. I EXITED THE CAR AGAIN AND SHUT THE DOOR. HAD THE FOB WITH ME. GOT BACK IN AND AGAIN, NOTHING. COULD NOT EVEN TURN THE STEERING WHEEL. GOT OUT AGAIN AND THIS TIME CHECKED FUSES, AND TURNED SWITCH OFF THEN ON FOR ALL FUSES. NOTHING AGAIN. REPEATED THE STEPS AS TYPED EARLIER, AND NOTHING. ABOUT 20 MINUTES LATER I TRIED IT AGAIN AND IT STARTED. I HAVE HAD MY COMMUNICATIONS CENTER REPLACED ONCE ALREADY. ANDROID AUTO WORKED WHEN IT FELT LIKE IT. MY SENSORS FOR BLIND SPOTS TURN OFF AT WILL. MY REAR VIEW CAMERA WORKS BUT THE SENSORS DON'T ALWAYS PICK UP ONCOMING CARS OR PEDESTRIANS. THE CAR IS GOING BACK TOMORROW YET AGAIN. THIS TIME I AM PUSHING FOR LEMON LAW. THE ELECTRICAL SYSTEM IS CRITICAL TO THE FUNCTIONALITY OF THE CAR. I LOVE THE MILEAGE I GET FROM THIS CAR AND EVERYTHING ELSE IS GREAT, BUT I AM NOT RUNNING THE RISK OF DRIVING ON THE INTERSTATE AND THE ELECTRONIC SYSTEM JUST DECIDES TO GO ON A VACATION!