NHTSA Complaint #11124323 — 2006 MINI COOPER S

UPON STARTING MY CAR, AFTER BEING IN A STORE, THE PASSENGER AIRBAG LIGHT CAME ON WHILE A PASSENGER WAS IN THE SEAT. THE INDICATOR STAYED ON AFTER TURNING THE CAR OFF AND BACK ON. I RESEARCHED TO SEE IF THERE WERE ANY RECALLS FOR A FAULTY PASSENGER AIRBAG COVERING MY YEAR, MAKE AND MODEL, AND FOUND NHTSA CAMPAIGN NUMBER: 15V205000. I CONTACTED MY LOCAL MINI DEALER AND WAS TOLD THAT THERE WAS NO INFORMATION PERTAINING TO MY CAR AND THAT I NEEDED TO CONTACT MINI USA DIRECTLY. I DID SO AND WAS TOLD THAT THEY ALSO COULD NOT FIND ANY INFORMATION PERTAINING TO MY CAR AND THAT THEY NEEDED TO OPEN AN INVESTIGATION IN ORDER TO DETERMINE THE STATUS OF MY VEHICLE. I WAS TOLD THAT BECAUSE MY CAR WAS PURCHASED THROUGH AN OVERSEAS MILITARY PROGRAM THE SYSTEMS WERE NOT THE SAME AND THAT A SUPERVISOR WOULD HAVE TO TRY AND FIND THE INFORMATION AND MANUALLY ADD IT TO THE MINI USA SYSTEM. I WAS ALSO ASKED, REPEATEDLY, IF MY CAR WAS A CANADIAN SPEC VEHICLE. IT WAS NOT ORDERED AS SUCH. AFTER SEVERAL WEEKS OF WAITING, I CALLED MINI USA TO INQUIRE ABOUT THE STATUS OF THE INVESTIGATION. I WAS TOLD THAT I HAD ALREADY BEEN NOTIFIED THAT MY CAR WAS NOT INCLUDED ON THE RECALL FOR THE AIRBAG SENSOR ISSUE. WHEN I INQUIRED AS TO WHY MY VEHICLE WAS NOT COVERED FOR THE EXACT PROBLEM FOR WHICH THE RECALL WAS ISSUED, I WAS TOLD THAT MY CASE WAS NOW CLOSED AND IF I HAD ANY OTHER QUESTIONS I NEEDED TO CONTACT MINI CUSTOMER SERVICE.