NHTSA Complaint #11124197 — 2012 CHEVROLET CAMARO

IN 6/2018, I DISCOVERED THAT MY CAR WAS BEGINNING TO CORRODE ABOVE THE WHEEL WELL ON THE DRIVER'S SIDE (MY CAR WAS STILL 5 YEARS OLD AT THE TIME OF THE DISCOVERY, BUT OVER 100K MILES). WITHIN ONE WEEK, I TOOK IT TO THE DEALER--AT WHICH I PURCHASED IT NEW IN 2012--WHO CONFIRMED THAT IT WAS INDEED CORROSION AND INDICATED ON THE WRITTEN ESTIMATE THAT THE "HEM FLANGE WAS NOT PROPERLY SEALED FROM FACTORY CAUSING CONTAMINANTS TO ENTER AND START CORROSION ON THE LEFT QUARTER PANEL." THE DEALER QUOTED ME $3,000 TO REPAIR THE QUARTER PANEL. IN 6/2018, I CALLED GM CUSTOMER SERVICE. I WAS DENIED ASSISTANCE FOR THE COST OF THE REPAIR FROM THE CUSTOMER SERVICE MANAGERIAL LEVEL. IN ABOUT 7/2018, I CONTACTED GM EXECUTIVES, WHICH RESULTED IN A DENIAL OF ASSISTANCE FROM THE CHEVROLET EXECUTIVE RESOLUTIONS TEAM. IN 8/2018, I MADE A BBB COMPLAINT AND AS A RESULT RECEIVED CONTACT FROM GM'S BUSINESS DIVISION, WHO ALSO ULTIMATELY DENIED ME ASSISTANCE. MOREOVER, THE BBB HAS INDICATED THAT MY CAR IS NOT ELIGIBLE FOR THE AUTO LINE PROGRAM DUE TO # OF YEARS OLD. I ALSO RECENTLY MADE A STATE OF MI ATTORNEY GENERAL REFERRAL. I WILL UPLOAD THE PACKET THAT I SENT TO THE BBB WHICH CONTAINS MOST, IF NOT ALL, OF THE DOCUMENTATION I HAVE TO DATE (NOT INCLUDING THE BBB DENIAL).