NHTSA Complaint #11124080 — 2018 FORD MUSTANG

ENGINE STALLS WHILE DRIVING (3) INCIDENTS: ENGINE STALLS, BATTERY INDICATOR/THEN DASH BOARD MESSAGE; 'PUT IN NEUTRAL TO START ENGINE.' SO FAR HAS ALWAYS RE-STARTED WHILE DRIVING AT HIGHWAY SPEEDS: 1.JUNE 25, ESTIMATED MILES: 800, I-77 ON-RAMP EXIT 19, 55 MPH, DECELERATING AROUND TURN, 10 MINUTES AFTER STARTUP (NO SERVICE APPOINTMENT SCHEDULED) 2.JULY 11, ESTIMATED MILES: 1200, SOUTH TRYON APPROACHING CANTON, STRAIGHT, STEADY 45 MPH, 5 MINUTES AFTER STARTUP (SERVICE SCHEDULED) 3.AUGUST 8, 1800 MILES: 1-77 ON-RAMP EXIT 19, 50 MPH, DECELERATING AROUND TURN, 10 MINUTES AFTER STARTUP (SERVICE SCHEDULED). SERVICE REPRESENTATIVE: TOWN & COUNTRY FORD, CHARLOTTE, NC 'SERVICE 1: JUNE 18: OUT MILEAGE: 1393 MILES, INSTALLED MISSING BACK SEAT BRACKET. CHECKED FOR STALL FIX: NO CODES/ NO FIX DETERMINED FOR STALLS. NO CODES/NO SERVICE. 'SERVICE 2: AUGUST 13: RE-CHECK STALL ISSUE: TBD. SUGGESTED ON LINE CHECKS/REMEDIES FOR MUSTANG STALLS ISSUES: NO CODES FOUND / NO SERVICE PERFORMED. ISSUE UNRESOLVED. SERVICE REPRESENTATIVE: HUNTERSVILLE FORD, HUNTERSVILLE NC 'SERVICE 3: AUGUST 27: TECH TEST DRIVES, NO ISSUES DETECTED. CHECK CODES/NO CODES/NO SERVICE. DEALERS COULD NOT FIND ERROR CODES OR REPLICATE STALLING THEREFORE NO SERVICE WAS ATTEMPTED.