NHTSA Complaint #11123981 — 2012 FORD FOCUS

IN APRIL OF THIS YEAR I STARTED THE CAR FROM THE GARAGE AND THE POWER STEERING WAS NOT WORKING AS IT WAS VERY DIFFICULT TO TURN THE WHEEL,MANEUVER, AND STEER THE CAR. I MANAGED TO GET IT TO MY LOCAL AUTOMOTIVE REPAIR SHOP WHERE THEY ASSESSED THE SITUATION. THEY FOUND FAILURE WITH THE POWER STEERING CONTROL MODULE. IN ORDER TO FIX IT THEY NEEDED TO REPLACE THE ELECTRONIC STEERING RACK AND PINION ASSEMBLY WHICH CONTAINS THE STEERING MODULE. THIS COST $3,377.56. I AM FILING THIS COMPLAINT IN THE HOPES THAT IT PROMPTS A RECALL AND THAT I MAY BE ELIGIBLE FOR SOME FORM OF REFUND FOR THIS EXTRAORDINARY FAILURE AND EXPENSE FOR A CAR THAT IS NOT THAT OLD WITH LOW MILEAGE. I KEPT THE REPAIR INVOICE WITH ALL THE DETAILS BUT DO NOT WISH TO POST IT AS IT CONTAINS MY PERSONAL INFORMATION.