NHTSA Complaint #11123227 — 2014 FORD FOCUS STEERING

Complaint Details

ODI Number	11123227
Vehicle	2014 FORD FOCUS
Component	STEERING
Date of Incident	July 27, 2018
Date Filed	August 29, 2018
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AFTER DRIVING FOR 2 HOURS AT HIGHWAY SPEED, 90+ DEGREES AMBIENT, I STOPPED THE CAR TO DISCHARGE A PASSENGER. WHEN I RESTARTED THE CAR, THE POWER ASSIST HAD FAILED. I WAS ABLE TO PARK THE CAR WITH CONSIDERABLE MANUAL EFFORT. 2 HOURS LATER I STARTED THE CAR AND THE POWER ASSIST STEERING WORKED NORMALLY. AFTER ABOUT A MONTH THERE HAVE BEEN NO RECURRENCES. WHEN I REPORTED THE PROBLEM TO MY DEALER THE SERVICE REP WANTED TO CHARGE ME $100 TO READ THE DIAGNOSTIC COMPUTER.

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