NHTSA Complaint #11122827 — 2018 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2018 HONDA ODYSSEY. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE JERKED AND THE ENGINE REVVED. THE CONTACT STATED THAT THE ENGINE REMAINED ON, BUT THE VEHICLE DID NOT SHIFT INTO DRIVE OR REVERSE. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. PRIOR TO THIS, WHILE DRIVING DIFFERENT SPEEDS, THE VEHICLE DECELERATED, LOST POWER, AND SHUT OFF. THE VEHICLE WAS TAKEN TO PERFECTION HONDA (2603 AMERICAN RD SE, RIO RANCHO, NM 87124, 505-221-5084) WHERE IT WAS DETERMINED THAT THERE WAS NO FAILURE. THE FAILURE RECURRED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY WOULD BE INVESTIGATED. THE CONTACT STATED THAT NOTHING WAS DONE. ALSO, WHENEVER THE SPARE TIRE WAS IN USE, ALL THE SAFETY SYSTEMS, SUCH AS THE LANE KEEP ASSIST, LANE DEPARTURE WARNING, COLLISION MITIGATION SYSTEM, AND THE ADAPTIVE CRUISE CONTROL SYSTEM TURNED OFF. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURES AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.