NHTSA Complaint #11122188 — 2018 FORD FOCUS

I'M UNSURE IF MY VEHICLE HAS THE DEFECTIVE TAKATA INFLATORS: MY VEHICLE WAS IN MOTION, UNDER POWER AND TRAVELING GREATER THEN 32 MPH EXITING A HIGHWAY ONTO A CITY STREET. WHILE TURNING LEFT, I EITHER TURNED TO WIDE OR THE OTHER VEHICLE TURNED TO CLOSE AND MY DRIVER SIDE FRONT QTR IMPACTED THE PASSENGER FRONT QTR OF THE OTHER VEHICLE. THE IMPACT ENERGY WAS SO SIGNIFICANT THAT THE DAMAGE WAS ON THE LEFT FRONT QTR, THE FRONT AND IT TRANSFERRED THROUGH THE VEHICLE AND MY PASSENGER SIDE LOOKS MORE DAMAGED THEN THE DRIVERS SIDE. SO MUCH SO THAT THE PASSENGER DOOR WOOD NOT OPEN. I HIT MY HEAD ON THE STEERING WHEEL, WAS VIOLENTLY THRASHED AROUND IN THE VEHICLE AND THEN HIT MY HEAD ON THE DRIVER WINDOW. THE IMPACT WAS SO SIGNIFICANT THAT THE TRANSMISSION WAS COMPLETELY DESTROYED, THE ENGINE BROKE FREE FROM ITS MOUNTS, THE COOLING SYSTEM FAILED AND EVEN MY TITANIUM GLASSES WERE BROKEN WHEN I HIT MY HEAD. YET, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE HAD ONLY 4197 MILES ON IT - BRAND NEW!!! I'VE CONTACTED FORD, FILED A CLAIM AND THEY WERE NEARLY USELESS IN HELPING WITH EVALUATING THE AIR BAG DEPLOYMENT FAILURE. THEY EVEN CONNECTED ME TO DEALERSHIPS TO HAVE THE VEHICLE TAKEN TO, ONLY TO FIND OUT THAT THEY DIDN'T EVEN HAVE TECHNICIANS, TOWING OR EVEN A BODY SHOP. I'VE CALLED SEVERAL TIMES AND RESTATED THE CONCERNS AND SPOKE TO A COUPLE OF CALL CENTER PEOPLE WITHOUT ANY HELP AND EVEN TRIED THE ONLINE CHAT TOOL AND IT KEEP FREEZING UP. THE VEHICLE IS A TOTAL LOST, I HAVE HEAD, NECK AND TISSUE TRAUMA. I'VE EXPLAINED THIS TO THE CALL CENTER AND THEY BASICALLY HAVE BEEN UNHELPFUL....I HAVE NEARLY 30 YEARS IN AUTOMOTIVE AND THE BAGS SHOULD HAVE DEPLOYED AND KEEP ME FROM INJURY!!!