NHTSA Complaint #11121800 — 2012 FORD FUSION

KNOWN ISSUE, SAFETY RECALL FOR SUDDEN LOSS OF POWER STEERING 15S18, 14S06 AND SUPPLEMENT AND15N01 EXTENDED. FORD MOTOR COMPANY WILL ONLY REPAIR THE SAFETY ISSUE IF CERTAIN INTERNAL FAULT CODES ARE PRESENT INDICATING THAT CERTAIN COMPONENTS ARE DEFECTIVE, UNFORTUNATELY THERE ARE MORE COMPONENTS THAT FAIL CAUSING POWER STEERING LOSS, 2 CODES THAT PRESENTED THAT RESULTED IN POWER STEERING LOSS ARE C1277 AND C1963 BUT THESE ARE NOT COVERED BY THE SAFETY RECALL ACCORDING TO FORD. THE ISSUE IS SAFETY AND ALL COMPONENTS THAT CAUSE THE SUDDEN LOSS OF POWER STEERING NEED TO BE COVERED UNDER THE SAFETY RECALL AND REPAIRED AT NO CHARGE TO THE CONSUMER. I BELIEVE THAT FORD IS SKIRTING THEIR RESPONSIBILITY TO REPAIR THE THE DEFECTIVE AUTOS USING THE INTERNAL FAULT CODES AS AN EXCUSE. IT DOESN'T MATTER WHAT CODE IS PRESENT WHEN POWER STEERING FAILS AS THE CODES ARE NOT THE SAFETY ISSUE. THE STEERING GEAR IN THIS FUSION WAS REPLACED 8/2017. THE POWER STEERING FAILED AGAIN AND WAS TOWED TO FORD IN 3/2018, AND THE SOFTWARE WAS UPDATED AT OWNERS EXPENSE AND ONCE AGAIN THE POWER STEERING FAILED AND WAS TOWED TO FORD IN 3/2018 AND ACCORDING TO FORD THE STEERING GEAR WAS REPLACED YET AGAIN AT THE OWNERS EXPENSE, THEN THE NEXT DAY FAILED ONCE MORE AND THE TOWED ONCE MORE TO FORD. FORD CLAIMING THAT THE FIRST GEAR REPLACEMENT CLOSED OUT THE RECALL. THAT IS 4 POWER STEERING FAILURES IN THE SAME CAR. FORD REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE COMPONENTS AND HAS INSTEAD SHIFTED TO COST TO THE OWNERS. THERE ARE HUNDREDS OF CONSUMERS THAT HAVE FACED THIS ISSUE.THE SAFETY RECALL IS NOT HAVING THE DESIRED EFFECT OF REPAIRING THE ISSUE AND NOW FORD IS PLAYING A WAITING GAME AS THE VEHICLES ARE REACHING THE 150 THOUSAND MILE THRESHOLD WHERE BY FORD WILL REFUSE TO REPAIR THE PROBLEM. THERE ARE ABOUT 500 THOUSAND OF THESE DEFECTIVE CARS ON THE ROAD TODAY AND WE ARE NO SAFER.