NHTSA Complaint #11121738 — 2012 YAMAHA XT1200Z

I HAD A TOTAL LOSS OF BRAKES ON MY BIKE. I WAS RIDING IT AND WHEN APPLYING THE REAR BRAKES THE PEDAL WENT ALL THE WAY DOWN AND DID NOT ENGAGE, IT DID NOT SLOW ME DOWN. THERE WAS NO INDICATION OF POSSIBLE FAILURES ON PREVIOUS USAGE OF THE BRAKES. I HAVE TAKEN MY BIKE TO TWO AUTHORIZED YAMAHA DEALERS AS THIS HAS HAPPENED 3 TIME IN TOTAL. THE ABS PUMP IS FAILING AND INJECTING AIR INTO THE HYDRAULIC SYSTEM. THE BRAKES HAVE BEEN BLEED SEVERAL TIMES, THE ABILITY RETURNED BUT IT FAILED AGAIN. EVERY PART ON THE BRAKES HAVE EITHER BEEN REPAIRED OR REPLACED EXCEPT THE ABS UNIT. I COMPLAINED TO YAMAHA NORTH AMERICA AND THEY INSISTED THAT THE ABS UNIT WAS NOT BAD NOR WAS IT TO BLAME FOR THE AIR IN THE LINES. I DISAGREED BUT BOTH SHOPS DID WHAT THEY SUGGESTED AND REPLACED OR REWORKED OTHER PARTS. NOW AFTER A THIRD FAILURE I ASKED YAMAHA TO ASSIST WITH THE PROBLEM AND THEY TOLD ME THAT IT HAS BEEN TOO LONG AND THE BIKE IT OUT OF WARRANTY. I TOLD THEM THAT THE INITIAL ISSUE WAS OVER 2 YEARS AGO BUT THEY DO NOT CARE AND WILL NOT ACKNOWLEDGE THAT THE UPON FAILURE OF THE ABS UNIT THAT I LOSE THE ABILITY TO BRAKE ALL TOGETHER NOT JUST THE ABILITY TO HAVE ABS OR NOT. THERE ARE OTHER BIKES THAT HAVE THE SAME PROBLEM, THE FOLLOWING YEAR (2013) YAMAHA USED A DIFFERENT PART AND I ASKED IF IT COULD BE USED ON MY BIKE THEY SAID NO AND THEY WOULD NOT HELP WITH FINDING A REPLACEMENT PART.